How does payment work? Is a deposit required?
A member of your veterinary care team will discuss all recommended diagnostic tests and treatments with you and will provide you with an estimate for your animal’s care. This estimate will cover a range of costs because certain elements of your animal’s stay may vary, such as the treatment and length of hospitalization.
Upon admission, you will be required to leave a deposit of 50% of the upper range of the current estimate. The remainder of the balance will be due at the time of discharge. We are happy to provide you with frequent financial updates throughout your animal’s stay. Accepted payment methods are cash, debit, Visa, MasterCard, money order or certified cheque. Card payments can be made online or by calling Reception.
What happens once my animal is admitted?
Once your animal is admitted to the hospital, they will be placed in a stall and will be provided with bedding, food, water, and plenty of attention! You will also receive daily updates from a member of your veterinary care team. The Large Animal Hospital is staffed 24 hours a day, 7 days a week.
If your animal needs to stay with us for treatment, we ask that you take home all personal items. We do not want those valued items to be misplaced while your animal is in our care.
We can provide information on local hotels and restaurants if you need to stay in town.
If I’m bringing my animal to a teaching hospital, does this mean they will be receiving their care from students?
Students are a valued part of the veterinary care team and provide your animal with a high level of personalized attention as they monitor their progress and ensure that they receive all of their medications. All care provided by students is supervised by licensed veterinarians.
May I visit my animal if they are hospitalized?
For safety reasons, visiting within our Isolation Facility is prohibited. Exceptions for euthanasia may be allowed depending on the patient’s condition/status and upon approval of the attending clinician & Clinic Head.
Visiting patients hospitalized in our general wards is permitted. Visits are limited to a maximum of 60 minutes.
Monday to Friday 2pm to 5pm & 6pm to 8pm
Weekends/Statutory Holidays 2pm to 5pm
- Visitors must sign in at Reception and obtain a visitor pass. If you wish to discuss your animal with a clinician, please contact Reception in advance to make arrangements.
- To support client and patient confidentiality, you must remain with your own animal.
- For everyone’s safety you may be asked to exit the stall during patient care. Clients are not allowed to participate in medical treatments.
- The taking of photos and videos is prohibited.
- Special feeding requests or the use of feed from outside the Hospital must be discussed with the attending clinician.
- Children under the age of 12 must be accompanied by a parent or guardian.
Will my regular veterinarian be informed of the results of the tests performed?
Yes, we work closely with your regular veterinarian to ensure the best possible care for your animal. Your regular veterinarian will be updated by phone with preliminary test results and treatment plans. They will also receive a discharge summary, which is a summary of your animal’s history, tests, diagnosis, treatments, and recommendations for further treatment.
My animal is going to require recheck appointments. What does this involve?
Depending on your animal’s condition, recheck visit(s) may be necessary and, depending on the nature of the condition, may be performed either at the OVC HSC or with your regular veterinarian. The schedule of rechecks, as well as any cost estimates for rechecks performed at the OVC HSC, will be discussed before your animal is discharged from the hospital. After your animal has been discharged, members of the OVC HSC will be available to discuss any test results with you and/or your regular veterinarian to ensure continuity of care.
What are the after-care options for my animal?
In the unfortunate event that your animal dies or is euthanized we will discuss the following after-care options with you.
- Communal aftercare arranged by OVC HSC (no charge)
- Private cremation via Ontario Equine Cremation Services
- Composting via Barn Angels
Clients who are considering euthanasia of their animal and who would prefer a home burial should discuss with us the possibility of transporting the animal to their locale for euthanasia at home by their primary veterinarian. OVC HSC must comply with provincial government regulations that require the release of bodies to licensed collectors only. As such, the OVC Large Animal Hospital is prohibited from releasing patient bodies to clients for home burial. This applies to all animal species.