Please arrive 15 minutes before your scheduled appointment. If you have pet insurance, please bring that documentation with you. Check in at the front reception and the appropriate service will be notified of your arrival. If your appointment is with the OVC Cancer Centre, you will be admitted through OVC Cancer Centre Reception, west of the main reception.  You will be asked to fill in a short information sheet at each visit and confirm your current address. Similar to when you visit your family doctor or primary care veterinarian, we strive to see you and your pet at your scheduled appointment time. Occasionally emergencies or urgent developments with other patients may delay your appointment.  We appreciate your patience if this occurs. There is a free coffee/tea/hot chocolate service in our waiting area and a Second Cup located at the corner of Gordon & College.